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Policies and Terms
 
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Policies and Terms

 

YOUR PRIVACY AND SECURITY

 

Privacy Policy

HEPA Filter Sales and (hepafiltersales.com) will not share your personal information other than for shipping purposes.
 

Security Information

We work hard to protect your privacy and security. All shopping cart pages and online credit card transactions are transmitted using 128 Bit (SSL) Secure Socket Layer encryption.

You will see a lock or lock and key symbol in the top or bottom right hand corner of your web browser. This symbol indicates that all information from our website that is transferred between your web browser and our server is encrypted using 128 Bit SSL encryption.

If you would like to learn more about our shopping cart and credit card security click here.

 

TERMS AND CONDITIONS OF SALE

 

Payment

Payment is required at time of order.

Acceptable forms of payment are listed below by each payment processor.

We have two payment processors you can choose from: Authorize.net and PayPal.

Merchant Services
 

Authorize.net Payment Gateway

Through the Authorize.net Payment Gateway you can pay for your order with the following methods:

MasterCard, Visa, Discover and American Express

     
PayPal accepts MasterCard, Visa, Discover, American Express, Bank Account and Debit Card
 

PayPal Payment Gateway

Through the PayPal Payment Gateway you can pay for your order with the following methods:

MasterCard, Visa, Discover, American Express, Bank Account and Debit Card
 

The payment transaction for your order may appear on your credit card statement as being from SECCO, INC. Our parent company SECCO, INC. handles all billing for HEPA Filter Sales and hepafiltersales.com.

Prices

Posted prices are subject to change without notice although every effort has been made to include most recent pricing.

Unless you specify otherwise, similar items in quality and construction may be substituted for those items not in stock or no longer available.

Shipping

You are responsible for paying shipping charges. Shipping charges will be calculated as part of your total invoice amount.

We ship orders Monday through Friday. If you place your order on Saturday or Sunday your order will be shipped the following Monday.

In stock orders placed before 1PM EST are generally shipped the same day.  In stock orders placed after 1PM EST will be processed and shipped the next business day.

If you're picking up your order, we will email you when your order is ready for pick-up. If you have any questions regarding your pick-up order please email us at sales@hepafiltersales.com

Merchandise will be shipped via UPS or you can pick up your order at our Global Distribution Center in Camp Hill Pennsylvania. Please see our Map and Driving Directions page for a map and directions to our warehouse.

Product that is backordered will be shipped as soon as we receive it in our warehouse. When available, all or part of your order will be drop shipped from the manufacturer to save shipping time.

You can quickly and conveniently get an estimate on your shipping costs before you checkout by using our Shipping Cost Estimator. Our Shipping Cost Estimator takes the actual weight, shipping box size and quantity from your shopping basket and connects to UPS's online servers to get a real-time shipping cost estimate that is based on UPS's current rates.

If your shipping costs seem high you may have product in your basket that ships in large boxes or multiple boxes.  All shipping company's worldwide currently charge dim weight for shipping larger boxes.  For a detailed explanation of dimensional weight, please read this Wikipedia article on dimensional weight.

We ship outside the United States to the following countries: Canada (CA), Mexico (MX), Puerto Rico (PR), United Kingdom (GB), US Minor Outlying Islands (UM), British Virgin Islands (VG) and US Virgin Islands (VI).  If you would like your order shipped to a country other than the ones listed above, please email us at sales@hepafiltersales.com to make sure we can ship to your country and to request a shipping quote.

If you have any questions about shipping, if you have any special shipping instructions or if you would like a quote for an alternate shipping method, please send us an email at sales@hepafiltersales.com

Returns and Damaged Shipment Claims

You must notify us within ten (10) days from the invoice date for non-delivery of goods or within forty-eight (48) hours of receipt for damaged or defective merchandise.

If your order is damaged in shipping, we will file a claim with the shipper and have the damaged product replaced. Please keep the damaged merchandise for 2 weeks after the claim is filed with the shipper.  The shipper may pick up the damaged box and product.

Claims not timely reported will be deemed forfeited.

A Return Material Authorization (RMA) number must be obtained before returning goods for any reason including Damaged Shipment Claims. To obtain an RMA number please fill out our Return Request form. An RMA number and instructions on how to return or exchange the merchandise will be given to you in an email or over the phone depending on your choice of contact methods.

Return merchandise may be accepted for exchange, account credit where applicable, or refund depending on the level of Return Authorization.

Returned merchandise must be received in our facility within 30 days of the customer’s receipt of the original merchandise.

In the following cases you will not be charged shipping fees on merchandise being returned or replacement merchandise:

  • Wrong merchandise is shipped (our mistake)
  • The merchandise is defective
  • The merchandise is damaged during shipment

Shipping costs on returned merchandise for reasons other than stated above will be paid by the customer.  The original purchase price and any tax paid will be promptly refunded/credited upon receipt and inspection of the merchandise. Original shipping costs will not be credited on returned merchandise for any reason.

The Return Material Authorization (RMA) number should be clearly visible on three sides of the box.  Goods should be securely packed and, if possible, returned in the original packaging. We reserve the right to charge a fee for returned items damaged due to improper packing. 

We reserve the right to charge a restocking/handling charge up to twenty percent (20%) of the returned item’s purchase price.

Some items may not be returnable for credit.

Warranty

There are no other warranties that extend beyond the face of the Original Manufacturers Warranty for each product sold, including, without limitation, express or implied warranties, warranties of merchantability, warranties of fitness for a particular purpose, and warranties of title or non-infringement.

Disclaimer

HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. shall not be liable for, and the customer assumes, all risk and liability of any use or handling of any and all merchandise.

HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. do not have specific information concerning how the products sold herein will be used and do not know the details concerning the packaging, handling, or procedures that may be employed in association with any particular product sold herein. Purchaser is solely responsible for determining the adequacy of each product sold herein for the particular use or uses to which they are applied.

Any misstatements, errors, or omissions made by HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. in the advertising of the products shall not create any liability for HEPA Filter Sales (hepafiltersales.com) and SECCO, INC.

HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. do not assume responsibility for any purchaser’s compliance with federal, state, or local laws, rules, ordinances, or regulations.

In no event shall HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. be liable for any claim for incidental or consequential damages arising out of or in connection with the manufacture, sale, deliver, or use of any product described herein. HEPA Filter Sales (hepafiltersales.com) and SECCO, INC.’s liability in all events is limited to, and shall not exceed the purchase price paid for any product. Because some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages this limitation may not apply to you.

In the event that it becomes necessary for HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. to institute legal proceedings against any customer, we shall be entitled to recover all costs associated with such proceedings, including attorney’s fees from any purchaser.

Personal and Non-Commercial Use Limitation

This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website.

Liability Disclaimer

The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. may make improvements and/or changes in this website at any time.

In no event shall HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services, obtained through this website, or otherwise, arising out of the use of this website, whether base on contract, tort, strict liability, or otherwise, even if HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. have been advised of the possibility of damages. Because some sates or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply to you.

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant to HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Links to Third Party Sites

This website may contain hyperlinks to websites operated by parties other than HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. Such hyperlinks are provided for your reference only. HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. do not control such websites, and we are not responsible for their contents. HEPA Filter Sales (hepafiltersales.com) and SECCO, INC.’s inclusion of hyperlinks to such websites do not imply any association with their owners or operators.

Modification of Terms and Conditions

HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. reserve the right to change the terms, conditions, and notices under this website at any time.

Copyright and Trademark Notices

All contents of this website are © 2011 HEPA Filter Sales (hepafiltersales.com) and SECCO, INC. All rights reserved.

Product and company names mentioned herein may be the trademarks of their respective owners.

2014 HEPA Filter Sales All Rights Reserved